Customer Privacy Policy

New Era Assets Ltd is a private limited company. This privacy policy explains how we store and use any personal information we hold about our customers.

What information do we collect about you?

We collect information from you when either setting up an account or placing an order to provide a service. No information is taken without your consent. Information includes:

  • Names, addresses & telephone numbers
  • Email addresses
  • Bank account details & debit/credit card details
  • A copy of the identification you provide (Driving licence , Passport, Utility bill or National ID card)
  • Vehicle Registration

We also collect information when you voluntarily give customer feedback.

How will we process and use the information about you?

Skip Hire – We use your information to process our orders. This includes skip deliveries, exchanges etc. and account invoicing. We also run credit checks on our account customers.

Scrap Metal – Personal information gets used to make payments to customers. We also take a copy of your identification to comply with the Scrap Metal Dealers Act.

New Era Assets Ltd will not share your information for marketing purposes with any third party companies.

Access to your information and correction

You have a right to request a copy of the information we hold about you at any time. If you would like to request a copy of some or all of this information please email the following address – mail@newerametalrecycling.co.uk. We aim to keep accurate and up to date records of your personal information.

Lawful basis for processing

When processing personal information our lawful basis to do so is legal obligation, in order to comply with the Scrap Metal Dealers Act 2013.

Changes to your privacy policy

We regularly review and update our privacy policy, and display all changes on our web page (( www.newerametalrecycling.co.uk). This privacy policy was updated in April 2018.

Communication and complaints

New Era Assets Ltd reviewed and amended their privacy policy in April 2018 to ensure it was adhering to the GDPR standard and will do so annually.

New Era Assets Ltd keeps all details of its accounts for a minimum of 6 years under the regulations of HMRC. Scrap metal tickets are kept for a minimum of 3 years to comply with the Scrap Metal Dealers Act 2013. Skip tickets are kept for a minimum of 6 years.
Employee contracts and details are kept for as long New Era Assets Ltd has a business purpose.

New Era has a complaints procedure (NER067) in place, a copy can be provided on request. If after following this procedure you are still unhappy you have the right to complain to the ICO (Information Commissioners Office)-

Wycliffe House
Water Lane
Wilmslow
SK9 5AF

How to contact us

For any questions about our privacy policy or the information we hold about you please contact us. You can do so by;

Email: mail@newerametalrecycling.co.uk
Telephone: 0208 689 7223 or 02086888817

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